Archive for December, 2004

12 Bugs of Christmas

Having spent 10 years in technical support and the last five years programming, I think I’ve spent time in all 12 of these days.

12 Bugs of Christmas
(sung to the tune “12 Days of Christmas”)

For the first bug of Christmas, my manager said to me
See if they can do it again.


For the second bug of Christmas, my manager said to me
Ask them how they did it and
See if they can do it again.


For the third bug of Christmas, my manager said to me
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the fourth bug of Christmas, my manager said to me
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the fifth bug of Christmas, my manager said to me
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the sixth bug of Christmas, my manager said to me
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the seventh bug of Christmas, my manager said to me
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the eighth bug of Christmas, my manager said to me
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the ninth bug of Christmas, my manager said to me
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the tenth bug of Christmas, my manager said to me
Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the eleventh bug of Christmas, my manager said to me
Say it’s not supported
Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.


For the twelfth bug of Christmas, my manager said to me
Tell them it’s a feature
Say it’s not supported
Change the documentation
Blame it on the hardware
Find a way around it
Say they need an upgrade
Reinstall the software
Ask for a dump
Run with the debugger
Try to reproduce it
Ask them how they did it and
See if they can do it again.

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