This is somewhat old, but this link reminded me of some of the stupid questions we get from real people in tech support. You say there’s no such thing as a stupid question? BWAH HA HA HA HA!!!

Here’s an example of a call we received when I was in software support. The section from the billing log has been copied and hangs on our wall of fame. The customer was using our UNIX-based, non-GUI product.

My wife is a technical writer. When she’s having a bad day, she laments that nobody reads her documentation. Would she really want the person who asked the previous question to read her manuals? If she had to write down to the lowest common denominator, we’d have manuals of the form “See computer. See computer run. Run, computer, run.”

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